Procurement Operations Specialist (Chinese or Korean) Job - (pittsburgh, pennsylvania) in Pittsburgh, Pennsylvania For Sale
Bilingual Procurement Operations Specialist (Fluent in Chinese or Korean) needed for a contract opportunity with an SAP Affiliated client located in Pittsburgh, PA.
The Big Picture : Top Skills Should You Possess:
: Excellent Communication
: Strong Customer Support
: **8PM : 5AM**
What Youll Be Doing:
The Customer Support Specialist is the face and voice of Ariba to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of Ariba solutions to facilitate a global exchange of goods and services in the worlds largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.
Duties and Responsibilities
: Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, webform, and phone.
: MUST work overnight shift, 8pm : 5am
: Resolves 80 of issues without escalation.
: Respond to customer inquiries in a timely manner and within service level objectives.
: Successfully documents all requests through the CRM system while adhering to all documented procedures.
: Provides general assistance to other teams within Global Customer Support and Ariba.
: Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
: Ensures that individual performance meets or exceeds the department standards.
: All other duties as assigned.
What You Need to Bring to the Table:
: Bachelors degree or 2:year Technical school degree preferred.
: Must be bilingual in either Chinese or Korean
: Minimum of 1 year work experience preferred.
: Customer focus and stress tolerance.
: Superior communication and telephone skills.
: Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
: Strong troubleshooting and problem:solving skills.
: Ability to adapt support style to align with the technical capabilities of the customer.
: Previous customer service experience strongly desired.
: Experience or education in working with individuals from diverse cultures preferred.
If This Sound Like You, Apply Now
Recruiter: Kelly Kingera
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here
Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to Apply if you are an individual with a disability and require accommodation in the application process.
J2W: PROF; MONJOB
TAX TERM: CON_W2
J2WSAPAM
Ref:
SFSF: PROF
Source: http://www.tiptopjob.com/jobs/xxxxxxxx_job.asp?source=backpage