Area Sales Manager II in Pittsburgh, Pennsylvania For Sale
Post Date: 8/7/xxxx Status: Exempt Grade: 50 GENERAL FUNCTION: Manager role performs a wide range of duties relating to the origination of residential mortgage loans for Financial Centers and outside referrals. Meet standards and objectives defined by management for team mortgage loan sales and cross-selling objectives. Responsible for the overall production of the team and the day-to-day management of each Mortgage Loan Originator (MLO). Effectively partner with Fulfillment Operations to drive closed volume. SCOPE: Annual Sales Volume: Minimum of $135MM annually Team Reporting Structure: Minimum of 12 MLOs Compensation: Salary, monthly production override, annual MBO-based bonus, personal production DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES * Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.). * Develop a sales culture and sales focused environment within team. * Develop and foster relationships with Financial Center personnel to build business and referrals. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. * Manage a minimum 12 MLOs. * Manage personal and team production via local and Bancorp reporting and KPIs. * Coaches direct reports to achieve production goals. Actively manages under-performers via performance improvement plans to meet established performance levels. * Hold business plan reviews with sales team. * Build strategic and tactical plans for driving volume growth in assigned area. * Participate in sales calls with MLOs. * Assist departmental management in identifying possible improvements in systems and procedures. * Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data. Actively participate in ongoing efforts to continually improve customer service for both internal and external customers. * Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank. * Monitor quality levels of loan originators to insure adherence to standards. * Serve as an intermediary for loan issues with processing manager and underwriting manager. * Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues. * Recruit, hire, and train new loan officers.
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