eServices Sales Manager in Pittsburgh, Pennsylvania For Sale

eServices Sales ManagerJob ID #:xxxx67 Location:PA - PittsburghFunctional Area:eCommerce Position Type:Full-Time (32+ hrs/wk)QualificationsMajor ResponsibilitiesSUMMARYThe eServices Solutions Manager will assist in driving customer adoption of Advances online business platforms and eServices by creating and implementing programs focused on increasing field support for the channel and customer preference for doing business with Advance. The tools and plans developed and implemented by the Ecommerce team will aide in increasing customer and field team knowledge, awareness and support (use) for Advances growing set of Ecommerce capabilities and will help to improve customer loyalty and acquire new accounts. Most of the eService Solutions Managers time will be spent with sales, sales management and the customer and will be directed by the Director, eService Solutions.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Responsible for communication of programs and direct field work with CSM’s and CAM’s to observe, coach and teach in order to maximize performance and results.Deliver sales presentations for online ordering and eServices to key customers in coordination with CSM’s and CAM’sWork with CSM’s, CAM’s, RVP’s, DL’s, Store Operations and other key personnel to drive customer adoption of Advance Commercial online capabilities and eServices by working to identify accounts whose needs and desire to use the online channel or eServices are consistent with the overall Ecommerce business strategyWork with CSM’s, CAM’s, RVP’s, DL’s, Store Operations and other key personnel to ensure they understand and improve their confidence and capabilities to communicate online platform and eServices value propositionWork with CSM’s and CAM’s to develop market plans for customer adoption and growth by identifying priority accounts and resources required to gain customer support and change customer behaviorsWork with CSM’s and CAM’s to properly identify target eServices customersWork closely with customers and internal business partners such as Marketing and Merchandising to identify and implement customer specific solutions and to respond to critical customer challengesWork closely with field sales and store operations teams to provide Service Leadership and customer support for online platforms and eServices by leading Advance response to more complex customer needs and solutionsWork closely with third party partners to increase customer awareness and support for purchasing through Advance on partner platformsServe as implementation coordinator for more complex solutions by integrating activities of customer, Advance field and support center personnelProvide feedback and input to Ecommerce and Commercial teams regarding the effectiveness of strategies and tacticsProvide feedback and input to Ecommerce and Commercial teams regarding internal and external customer needs for new online ordering and eServices functionalityInclude reporting and assessment of metrics relating to assigned territories that will be used to evaluate program performanceADDITIONAL RESPONSIBILITIES1. Manage assigned Independent Shops (Approx. xxxx Customers)2. Manage customer relationships and sales of approx. 30-40 Million Dollars (total Commercial Sales)QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Excellent interpersonal, leadership, verbal and written communication, and presentation skillsExcellent problem solving ability.Self motivated individual and team contributorStrong confidence and comfort level communicating about ecommerce and its impact on customer experienceWorking knowledge of Company products and services and the ability to market those products and services to meet customer needs. Working knowledge of various online platforms supported by Advance and working knowledge of Commercial online roadmap to ensure effective communication of future functionality developments to customer and field teamsProven sales record and complete understanding of sales processesAdvanced strategic thinking and project management skillsCapability to take direction and communicate to multiple influencersComputer proficiency required: Intermediate level in Microsoft Word, Outlook, Excel, and PowerPoint and strong working knowledge of use of online channels for transacting businessAbility to influence individuals’ behaviors without having direct reporting capabilitiesAbility to review and analyze business reports, such as profit and loss statement and web metricsAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to define problems, collect information, establish facts, and draw valid conclusionsAbility to write reports and develop presentationsAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the general publicAbility to interpret Company Policy and apply to a variety of situations, while maintaining consistency throughout assigned accountsThe Team Member will be required to spend extensive time traveling. Overnight travel will be requiredEDUCATION and/or EXPERIENCEBachelor’s of Science (B. S.) degree, and 3-5 years of sales, customer facing experience, or equivalent combination of education and experience;SUPERVISORY RESPONSIBILITIESThis job has no direct supervisory responsibilities.CERTIFICATES, LICENSES, REGISTRATIONSPossess a valid driver’s license and meet the company’s MVR requirements.
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