Senior Sales Manager - Wyndham Grand Pittsburgh Downtown in Pittsburgh, Pennsylvania For Sale

Description TITLE: Senior Sales Manager The Sales Manager Level II is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Job Description: Fundamental Requirements · Attend daily Wyndham Business Review (WBR) meeting. · Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. · Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team. · Meet or exceed set goals. · Operate the Sales Department within established sales expense budget. · Participate in required M.O.D. and Saturday office coverage as scheduled. · Initiate and follow up on leads. · Maintain and participate in an active sales solicitation program. · Monitor production of all top accounts and evaluate trends within your market. · Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program. · Meet or exceed sales solicitation call goals as assigned by the Director of Sales. · Invite clients to the hotel for entertainment, lunches, tours and site inspections. · Assist in implementing special promotions relating to direct sales segments, i.e.WynClub parties, sales blitzes, etc. · Assist in the preparation of required reports in a timely manner. · Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR). · Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property. · Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts. · Meet and greet onsite contacts. · Abide by Prime Selling Time (PST). · Develop networking opportunities through active participation in community and professional associations, activities and events. · Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up. · Entertain clients. · Handle inquiries as part of Inquiry Day Program. General Requirements · Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Participate in M.O.D. coverage as required. · Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which include wearing nametags. · Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to maintain confidentiality of information. · Perform other duties as requested by management. Qualifications Minimum Requirements: Education & Experience: · At least 2 years of progressive hotel sales experience in a specific market; or a 4year college degree and at least 1 year of related experience; or a 2 year college degree and 2 or more years of related experience. · Must have a valid driver's license in the applicable state. · Must be skilled in Windows, Company approved spreadsheets and word processing. Physical requirements: · Long hours sometimes required. · Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Employee Status   Regular
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