Sr Ops Associate in Pittsburgh, Pennsylvania For Sale

Responsibilities The Security Operations Console Operator the constant operation of computer based proprietary central station alarm monitoring security system to approximately xxxx locations and approximately 500 remote ATMs, within all CFG regions. Monitors video surveillance system (remote video monitoring) and auxiliary alarm systems at select CFG locations. Handles all security related phone calls for the corporation. Issues Card Access cards and fingerprints all employees working in Pittsburgh based buildings and facilities. Assists with all after hour fraud related calls. Receives and disseminates all Confidential Security “alertline” phone calls. The Ops Senior Associate role provides oversight and monitoring of the workflow of a group. This role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. The position requires the application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.The Ops Senior Associate ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. The completion of multiple daily functions in an accurate and timely fashion, using advanced analytical skills is required. The incumbent may work independently on special projects often interacting with all levels of management, serving as a resource of the business unit. The incumbent is capable of solving problems in assigned areas. May serve as point person to more junior team members. Research routine customer, brand, or bank inquiries as appropriate. Will determine the source of problems and work to resolve them accurately and within quality control and service level agreement requirements. The incumbent is expected to utilize knowledge of regulatory and compliance requirements to help minimize financial risk to the bank and detailed knowledge of multiple systems to solve problems. May provide customer service for internal and/or external customers. Performs other such duties as assigned. May include reporting responsibilities which may entail creating, monitoring and analyzing. May assume department administrative duties as required. May interface with other departments on projects or initiatives. Provides training and/or feedback for new and existing staff members. May require multi-tasking and cross training within the department. Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. The incumbent must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment. Qualifications Advanced problem solving skills and analytical skillsStrong math skillsStrong compliance/regulatory environment knowledge/skillsStrong ability to multi-task & strong organizational skillsStrong ability to communicate effectively verbally and written with all levels of colleaguesExcellent customer service skillsStrong product knowledgeAdvanced department specific system functionalities and specific mainframesSolid knowledge of MS WordSolid knowledge of MS Excel & OutlookAdvanced knowledge of department computer applications and systems.Strong PC skills.High School or Equivalent required, Associate Degree preferred2 - 3 years Operations experience, experience working in an operations environment preferably financial institution. Hours and Work Schedule Hours per Week: 40Work Schedule: Monday-Friday 11:45 PM - 7:45 AM and involves rotating weekends and holiday work Equal Employment Opportunity It is the policy of Citizens Bank of Pennsylvania to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.